Privacy Policy

1. Introduction

Lumen ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the site includes:

• Device Information: Browser type, IP address, operating system, and device identifiers.
• Usage Data: Pages visited, time spent, links clicked, and features accessed (for analytics only).
• Cookies: Session and preference cookies to improve your experience.
• Voluntarily Provided Information: Any contact or support requests you submit.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Understand how users interact with our platform.
• Respond to support inquiries and communicate with you.
• Comply with legal obligations.
• Prevent fraud and ensure security.

4. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at privacy@lumen.app.

5. GDPR & Data Rights

If you are located in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right to Access: You may request a copy of your personal data.
• Right to Rectification: You may correct inaccurate data.
• Right to Erasure: You may request deletion of your data.
• Right to Restrict Processing: You may restrict how we use your data.
• Right to Data Portability: You may receive your data in a portable format.

To exercise these rights, contact us at privacy@lumen.app.

6. Cookies & Tracking

We use cookies to enhance your experience and analyze site usage. Cookies are small data files stored on your device. You can control cookies through your browser settings. Please note that disabling certain cookies may limit functionality.

Types of cookies we use:

• Essential: Required for site functionality.
• Analytics: Help us understand user behavior.
• Preference: Remember your choices.

7. Third-Party Services

Our website may link to or integrate with third-party services for analytics and functionality. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any personal information.

8. Security

We implement reasonable technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Lumen is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will promptly delete it.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: